If you need any assistance with any of our products and their features you can visit us in-world and we usually come to your aid.
If we are un-available in world, our preferred method of contact is email or via our Facebook / Twitter pages.
You may contact us via im, but please note that this is an un-reliable means of contact as LSL has a cap on the amount of offline messages received.
Yea we get a few! 😉

Q1: My console has sent the exterior to the location but the console hasn’t stopped whirring…

Our TTC consoles utilize Second Lifes email system in order to communicate between the rezzer pads and user console.
Due to the bug SVC-23 (present since 2005), consoles and/or pads may stop receiving emails completely until either the region is restarted or the console and/or pad crosses a region boundary (resetting the script doesn’t help). Emails sent may eventually be received after a restart/region-cross.
If this continues and you don’t have region powers, you may need to simply rez another console.

Q2: I placed and added a rezzer pad to the database but the exterior will not materialise?

There are a number of reasons why this could happen.
Please check the following:
Autoreturn is set to ‘0’
Parcel/region allows scripts and object entry
Rezzer pad is set to the group corresponding to the land.
Rezzer pad has stopped receiving commands from the console (LSL email bug)

Q4: I keep receiving a message from Vortech’s affiliate vendors to upgrade

Caspervend have a nice system here.
To save us time sending out updates, Caspervend will offer you their upgrade bee in order to update the vendors to the latest version.
Simply accept the offer from Caspervend, go to each of your vendor locations and run the bot.
If they are too old to be upgraded please contact Turokhan Legion and a new set will be sent.

Q5: I click the back wall of the exterior and do not enter the console!

This is most likely due to the teleport condition of the region/parcel in which the console is parked.
Please check and set the teleport routing to ‘Anywhere’
World – About Land – Options – Teleport Routing ‘Anywhere’
If this setting is correct, re-attach your HUD if problems persist.

Q6: I keep on getting update cubes for consoles!

There has been some confusion with the new update feature, so let me just clear that up for you.
Consoles that are distributed via an update cube will update the users HUD with the new version of console containing new features, bug fixes and
what have you.
Consoles contain the script to tell the database what version it is, subsequently if the console is older than that of the server you will get a new
This WILL NOT update the console you already have laid out, therefore you will have to destroy the current build and construct another with the
updated HUD.
If you do not re build another console after the update procedure, the current one will continue to call for an update.

Q7: I have chosen another exterior to land with but the default Police Box is there instead!

This is due to the owner of the rezzer pad not adding the new optional exteriors.
If it is one of your locations, please add any newly bought add on exteriors to that also.
If the exterior you are trying to land with doesn’t exist, the console will default to the Police Box.

Q8: I am not receiving an updated console?

Our consoles now update provided they are constructed. Traditionally, we update our HUD’s but now that we have implemented the all in one HUD, it is now necessary to update separately.
So, in order to receive the latest model, simply have your console constructed and if your model is older then a new one shall be sent. If the unit is already constructed, then simply wait for the update cycle to reset which is a 12 hour period.

Q9: Vortech TTC TARDIS: No consoles found!! Consult Turokhan if problems persist.

The HUD contains no consoles if this message arises.
Ensure you are wearing the HUD.
Goto your console folder and rez the VORTECH HUD Updater: “your console model ie the one you just bought or own”
Touch the updater “Black and yellow cube” and after a series of effects, your HUD will be loaded with that console.

Q10: I recently purchased an item and it hasn’t been delivered?

It can happen! Simply pop along to our store and click on the re-delivery terminal located on the ground floor, where you can choose your replacement to be re-sent. If you still have issues, contact Turokhan or Christina and they will validate your purchase and manually send a new one.
You can also use this service if you have accidentally deleted a Vortech product from your inventory.

Q11: When I summon an exterior(s) it’s not linked to my home console..

When you summon an exterior from the HUD, it has no idea where the console room is.  Once summoned and stationary, open the doors via your HUD which contains the consoles data.  This sends a code to the exterior, and when the doors open it will then be linked.  If you open the doors by touch, the exterior will not know where the console is so make sure you use the HUDS unlock/lock feature.

Q12: The new non map Teleport isnt working..

For this to work you must enable experiences, to do this simply go to the land tab, then experiences and add (Vortech) into the correct box. If you do not own the land then you will need to contact the owner to do this for you.

In-world contacts

Christina Riederer
Turokhan Legion

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