If you need any assistance with any of our products and their features you can visit us in-world or contact Christina Riederer.
You may also contact us via instant message, but please note that this is capped on the amount of offline messages received, so if in doubt send us a notecard.

Q1: I opened the doors in the console room but the exterior doors are still closed.

Simple answer to this is it depends on lag, if a sim is laggy then the message sent to the box through cyberspace takes a little longer to reach it causing a slight delay on the doors.

Q2: I placed and added a rezzer pad to the database but the exterior will not materialise?

There are a number of reasons why this could happen.
Please check the following:
Auto return is set to ‘0’
Parcel/region allows scripts and object entry
Rezzer pad is set to the group corresponding to the land.
Rezzer pad has stopped receiving commands from the console (LSL email bug)

Q4: I Have an older console how do I get the upgrade?

All console updates can be sent to you via the re-delivery terminal in store, if in any doubt about recent versions feel free to IM Christina Riederer for any help

Q5: I click the back wall of the exterior and do not enter the console!

This is most likely due to the teleport condition of the region/parcel in which the console is parked.
Please check and set the teleport routing to ‘Anywhere’
World – About Land – Options – Teleport Routing ‘Anywhere’
If this setting is correct, re-attach your HUD if problems persist.

Q6: How do I use my installer cube?

In every new console you buy you will find the all new installer cube, to use this make sure you are wearing your HUD V1.20 or later and then rez the cube in the folder, once rezzed click the cube and it will automatically spring into action installing your new console directly into your HUD.

It will then prompt you in local chat once the installation is complete.

Q7: I have chosen another exterior to land with but the default Police Box is there instead!

This is due to the owner of the rezzer pad not adding the new optional exteriors.
If it is one of your locations, please add any newly bought add on exteriors to that also.
If the exterior you are trying to land with doesn’t exist, the console will default to the Police Box.

Q8: I am not receiving an updated console?

Our consoles now update provided they are constructed. Traditionally, we update our HUD’s but now that we have implemented the all in one HUD, it is now necessary to update separately.
So, in order to receive the latest model, simply have your console constructed and if your model is older then a new one shall be sent. If the unit is already constructed, then simply wait for the update cycle to reset which is a 12 hour period.

Q9: Vortech TTC TARDIS: No consoles found!! Consult Turokhan if problems persist.

The HUD contains no consoles if this message arises.
Ensure you are wearing the HUD.
Go to your console folder and rez the VORTECH Installer cube: “your console model ie the one you just bought or own”
Touch the updater “Black and yellow cube” and after a series of effects, your HUD will be loaded with that console.

Q10: I recently purchased an item and it hasn’t been delivered?

It can happen! Simply pop along to our store and click on the re-delivery terminal located on the ground floor, where you can choose your replacement to be re-sent. If you still have issues, contact Christina Riederer and they will validate your purchase and manually send a new one.
You can also use this service if you have accidentally deleted a Vortech product from your inventory.

Q11: When I summon an exterior(s) it’s not linked to my home console..

When you summon an exterior from the HUD, it has no idea where the console room is.  Once summoned and stationary, open the doors via your HUD which contains the consoles data.  This sends a code to the exterior, and when the doors open it will then be linked.  If you open the doors by touch, the exterior will not know where the console is so make sure you use the HUDS unlock/lock feature.

Q12: The new non map Teleport isnt working..

For this to work you must enable experiences, to do this simply go to the land tab, then experiences and add (Vortech) into the correct box. If you do not own the land then you will need to contact the owner to do this for you.

In-world contacts

Christina Riederer
Mishelle Rayna

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